Consulting Overview

General

'Organizations exist to create value to customers and stakeholders!’ We pride ourselves in the ability to engage organization’s leadership in developing and implementing strategy using the balanced scorecard framework. Our consulting services combine training, team building and problem-solving to assist clients build and maintain their own balanced scorecard system. Services can vary from a comprehensive role for BSEA to a solely advisory role.

The process of developing a scorecard system typically begins with an offsite meeting with the senior leadership team. From there, the system is built entirely at the client's location during a series of facilitated workshops. Our experienced consultants train the client's team, facilitate all workshops, and help develop the initial scorecard system typically in 6 – 12 weeks. This consulting option takes advantage of our experience and usually results in having a system built and operational in the shortest period of time and with the least amount of difficulty.

In-house workshops

In-house workshops are designed to give an organisation's leaders and managers the information they need to make an informed decision on whether and how to proceed with a balanced scorecard program.

There are 2 levels of workshop:

1. Half-day workshops: these workshops normally consist of a  detailed presentation of the balanced scorecard methodology by a Senior Associate, followed by detailed discussion. After the workshop, the Associate is available for more detailed discussions if the client so chooses.
2. 2 day workshops: These workshops enable the senior management staff of an organisation to develop a much more informed overview of what a balanced scorecard system would mean for their organisation, while involving them in the first steps of building a balanced scorecard system - without any commitment to going any further. Such a workshop has significant stand alone value as it can take the place of the normal annual planning and strategy workshops that many organisations already have. It leaves organisations with a detailed Strategic Framework.

Expert Advice

We can help clients who primarily want to build their planning and management system themselves, but recognise the value of having an expert review their work periodically to ensure that lessons learned and best practices have been incorporated into their system's design and development. There is no need to ‘re-invent the wheel’.

Would the balanced scorecard be a good fit for our organisation?

This is the question many organisations ask while weighing their options. Luckily, this is not a question that has to be answered in haste. BSEA offers competitively priced introductory seminars at client locations or at the Balanced Scorecard House to give organisation leaders and managers the information they need to make an informed decision on whether and how to proceed with a scorecard development program.

Our Consulting Services

Experience suggests that organisations that do not have regular expert help in developing, implementing and maintaining their balanced scorecard systems run into problems very quickly. Most organisations do not possess the in-house expertise and balanced scorecard experience necessary for success. Balanced Scorecard Eastern Africa can provide expertise and experience and partner with you at a cost far less than that of one part-time employee.

Organisations that are interested in the balanced scorecard methodology are typically in one of 4 stages:

1. They have heard about the balanced scorecard methodology and are interested in learning more: We can help by providing expert information about the balanced scorecard methodology and current balanced scorecard systems.
2. They have started the development of their balanced scorecard system and now would like some professional help in taking it to the next stage: - We can help by reviewing where the organisation is up to, provide information about current best practices and what is happening in other organisations, train your staff, and make suggestions and recommendations about how to proceed. Contact us for a no commitment discussion.
3. They have run into problems in developing and implementing their balanced scorecard system: - We can help by undertaking an audit of the system, diagnose the problems, and then help the organisation to fix whatever is going wrong. This includes the training of your staff. Contact us for a no commitment discussion.
4. They have a fully functional balanced scorecard system but would like to review and refresh it: - We love seeing the balanced scorecard in action.

Contact us for a no commitment discussion about auditing your system.

NB: The balanced scorecard methodology needs to be developed and applied from the top down. It is absolutely essential that there is full understanding and commitment at senior management level before an organisation commences on its balanced scorecard journey.

Please contact us if you are interested at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.