Prerequisites

This course is designed for participants that have already completed one of two programs of study:

Option 1
Course 370: Balanced Scorecard Professional Certification Boot Camp
 

OR Option 2 (both required)
Course 301: Introduction to the Balanced Scorecard
Course 401: Advanced Balanced Scorecard: Train the Trainer
 

Completion of one of these two options is required for registration for Course 520 to be approved.  You will need the approximate dates and city in which you completed these prerequired courses when you register.  Please contact the Institute with any questions.

Who Should Attend & Why

Who Should Attend

This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organizational performance, and who want to achieve the highest level of certification – Master Professional Certification – from the Balanced Scorecard Institute.

Course Benefits

This is a hands-on workshop taught by the most senior Institute facilitating consultants, and is designed to enable anyone involved with developing a balanced scorecard system to act as a coordinating change agent/internal consultant to lead and develop a scorecard system. Instructors will work closely with each participant. Participants will learn how to develop balanced scorecards and apply them in their own organizations. Software for planning and performance measurement will be demonstrated to show how information technology can be used to help develop the scorecard system, collect, report, and visualize performance information, and cascade an enterprise scorecard to business and support units, and to teams and individuals. Past participants also have raved about the value they received from working side-by-side with other participants, who come from all over the world and various organization types.  This sharing of practical experience occurs through classroom discussions, through meet-and-greet receptions scheduled during the week, and in some cases through electronic correspondence long after the course has ended.  Tuition covers all course materials, as well as continental breakfasts, lunches and refreshments during residency session.

Hands-On Training

For each step of the course, we will use case studies and exercises in small groups to allow each participant to practice facilitation techniques and receive feedback from the instructor. You will work with your colleagues from a wide variety of organizations with different perspectives. You come to the program with an application example from your organization or from a personal interest area, and you build your scorecard during the class, with expert instructor feedback at each step of the process.

Course Materials:

• • A 400-page workbook and a collection of current lessons learned and best practices on the many aspects of scorecard systems
  • Performance Toolkit® with worksheets for each step of the methodology
  • Reference material, including a Change Management book
  • Readiness Assessment and Lessons Learned tips
  • Sample organization assessment survey with questions
  • Sample Strategy Maps on large-format charts
  • Packet of Case Studies and Exercises
  • Advanced consultant toolkit material, including templates, detailed guidelines for consulting and facilitation, sample schedules for building a scorecard system, definitions, and a summary of each step in the process

Instructors

The course will be taught by  a Senior Associate of the Balanced Scorecard Institute. All program instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public, nonprofit, and private-sector organizations.

Reviews

Feedback from past participants:

“…the BSC program was one of the best professional development experiences I’ve ever had."

“I loved the case study exercises!”

"Very useful charts and checklists to evaluate the process of developing performance measures."

“…the case study was very supportive of understanding the process of developing and mapping strategy."

"HOME RUN...I would recommend that this educational opportunity be required for all public and nonprofit organizations."

"...good information on what we need to do at our respective workplaces to effectively cascade the balanced scorecard."

Outline

Course Outline

Introduction
(Learning Objectives: Introduce participants; outline course modules; introduce the application example; discuss the course schedule and the certification exam.)

• Introductions, expectations, and participant knowledge

• Workshop objectives

• Agenda, schedule, and logistics

• Introduction to the workbook and course

• Definitions

• Application development and presentation description and requirements

• Certification exam discussion

Overview of Balanced Scorecard Principles
(Learning Objectives: Review the basic principles of balanced scorecard strategic planning and management systems; discuss building, implementation, and sustainment issues; discuss critical success factors of successful systems; discuss managing the scorecard project; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle.)

• Review and contrast different approaches to performance management and measurement

• Benefits of scorecard systems

• Definitions

• Differences among business, government, and nonprofit scorecard systems

• Review of the basic components of scorecard systems, and how they fit together

• Summaries, challenges, and lessons learned for each scorecard system framework step

• Characteristics of good

• Sample BSC strategies, strategy maps, and performance measures

• Challenges of scorecard systems and how to overcome them

• Class dialogue around student issues

The Balanced Scorecard Development Process
(Learning Objectives: Discuss principles and success factors of managing scorecard development programs; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle; learn effective facilitation techniques.)

• Managing the process

• Creating a realistic scorecard development schedule

• Securing resources and getting people on-board

• Dealing with objections

• Facilitating scorecard development workshops

• Class dialogue around student issues

Change Management Aspects of Balanced Scorecard Systems 
(Learning Objectives: Understand the people side of implementing a change initiative; obstacles and how to overcome them)

• Use a Readiness Assessment to define the organization’s readiness for change

• Theories of change

• Review models for change from experts in the field of Change Management

• Developing a change management plan

• Class dialogue

Advanced Scorecard Development Techniques
(Learning Objectives: Advanced techniques for surveying customers and employees, strategy mapping, performance measurement and target setting, initiative management, and scorecard cascading; rewards and recognition )

• Changing hearts and minds through interactive communications

• Employee motivation

• Rewards and incentives

• Tips on building and sustaining employee buy-in

• Advanced performance measures’ considerations

• Cascading the scorecard throughout the organization – aligning vision, strategy, and work

• Project management

• Best practices

• Class dialogue around student issues

Managing With the Balanced Scorecard
(Learning Objectives: Organization considerations for managing scorecard systems; using scorecard information to improve performance; strategic budgeting)

• Implementation issues

• Review of software options for collecting, verify and validating performance data and information

• Strategic budgeting using the balanced scorecard

• Using performance information to improve organization performance

• Sustaining the scorecard system

• Class dialogue around student issues

Application Development and Certification Exam Preparation
(Learning Objectives: Develop a practical balanced scorecard example for your organization; work through issues facing scorecard implementation in your organization; prepare for the certification exam)

• Review student application material

• Build the student application and prepare student presentations

• Sit for the Certification Exam